Terms & Conditions
PAYMENT: Payment is required prior to shipment of goods. Most major credit cards are accepted, including Mastercard, Visa, Discover, and AMEX. Shipments outside the U.S. require payment prior to shipment via wire transfer. Please contact us for our wire transfer instructions. For hotels and other well established venues, Net terms may be available. Please contact us by telephone for qualification details and additional information.
INSPECT: Please inspect all packages immediately upon receipt and report any damages to us within 5 days.
WARRANTY: All products are warranted against defects in material or workmanship; duration may vary based on products ordered. Proof of purchase is required for warranty claims. Applicable shipping charges to be paid by the customer.
RETURN: If for any reason you are not happy with your purchase, merchandise may be returned to us within 10 days of documented receipt of goods -- if in new and un-used condition. In this case, goods can be returned for Exchange or Refund, less initial shipping charges (if paid by us), and a restocking fee of 20% will apply. No exceptions.
Any returns accepted by TCF after the 10 day period will be exchanged or repaired as applicable, so long as equipment is received by TCF within the product's warranty period. If product is not within the applicable warranty period, TCF will provide Customer with a quote to repair or replace goods.
For all returns, please contact TCF for return instructions and to obtain a Return Authorization (RA) number. Returns are not accepted without TCF's prior approval and notation of an 'RA' number on the outside of the box.
PLEASE NOTE: Chocolate and other food products cannot be returned due to Health & Safety concerns but in the event of damages during shipping, please contact us for resolution.