TCF Sales - Shipping
TCF Sales is very sensitive to transportation costs and committed to providing you with cost effective services.
Small goods ship FedEx ground F.O.B. Round Rock, TX or as designated by stock availability. For orders over $75 and shipping inside the U.S., customers are welcome to provide their FedEx account number to ship 3rd party upon written request and approval.
Polycarbonate moulds typically ship direct from Belgium via U.P.S. Air. TCF Sales subsidizes this cost for customers ordering a minimum of five (5) moulds. If polycarbonate moulds are ordered online, our shipiping calculator estimator will not be applicable. See below.
Shipments for small goods outside the U.S. will be sourced using various carriers to locate the best possible price for you. In this case, and as noted above, you will be contacted by TCF Sales prior to shipment to verify order details and shipping options and charges. If taxes or duties are required by your country for your purchase, the coordination and cost of this will be your responsibility.
Large chocolate machinery and other equipment ships freight and requires a lift gate (and associate charge) if the customer does not have an onsite dock or fork lift. If this is not ordered in advance and so noted on the customer's invoice, the freight carrier can impose a 2nd delivery charge which will be passed to the customer. Customers are welcome to manage their freight shipment and/or use a freight forwarder as desired, following completion of goods and payment in full. In this event, customers are solely responsible for shipment coordination and associated charges, including but not limited to Customs duties and taxes, port fees, etc. If your country requires Customs clearance and/or duties and taxes, the coordination and cost of this will be your responsibility.
Shipping rates provided online are estimated based on the items and quantity selected, and not applicable to the shipment of polycarbonate moulds. If the estimating calculator is not close enough to the actual cost determined when the shippping label is generated, TCF Sales will manually increase or decrease the charge accordingly. Charges for polycarbonate moulds will be manually adjusted.
Shipments outside the U.S.A. are calculated on an individual basis and this cost will be provided to the customer prior to shipment for approval. If product for non-U.S. shipments is ordered online, estimated shipping cost will likely not be accurate and will not apply.