Terms and Conditions
PAYMENT: Payment is required prior to shipment of goods. Company check and most major credit cards are accepted, including Mastercard, Visa, Discover, and AMEX for all orders under $5000. Shipments over $5000 require payment via company check, ACH or wire transfer, and all shipments outside the U.S. require payment via wire or ACH only.
Equipment that is made-to-order or made-on-demand requires a 50% non-refundable deposit at the time of order, with remaining balance due approximately 4-8 days prior to shipment, and is not returnable. The cost of shipment is estimated based on a carrier's quote but TCF Sales reserves the right to adjust any remaining balance upward to reflect the rise in the associated exchange rate or increase in rate by the freight carrier.
Financing is available on large equipment through a 3rd party and accessible through our web site or by contacting us at TCS Sales, at 512-201-4443.
TCF Sales is committed to keeping your prices as low as possible. Due to the large selection of polycarbonate chocolate moulds (molds) available, we are unable to stock these in quantity in the U.S. and ask that you purchase a minimum of 5 ea., mixing and matching as you like. Quantity discounts apply to larger orders.
INSPECT: Please review the Inspect clause noted on your invoice. Any defects in material or workmanship must be reported to us with the timeframe noted, otherwise TCF Sales cannot be held liable.
WARRANTY: All products are warranted against defects in material or workmanship, and duration of warranty may vary based on products ordered. Proof of purchase is required for warranty claims. Applicable shipping and labor charges for installation if required are to be paid by the customer, unless goods arrive with damage or with a workmanship issue that can be validated by TCF Sales. In this case, customer must report the damage or workmanship issue within 5 days of documented receipt of goods.
RETURN: If for any reason you are not happy with your purchase, merchandise that is not made-to-order can be returned to us within 10 days of documented receipt of goods if in new and un-used condition for a full refund minus applicable shipping charges. Please contact TCF Sales for return instructions and to obtain a Return Authorization (RA) number. Returns are not accepted without prior approval and notation of an 'RA' number on the outside of the box. In the event the machine must be returned to the manufacturer, customer is responsible to clean the machine prior to shipment. If internal parts cannot be cleaned to the customer's satisfaction for regulatory shipping requirements, customer may remove parts and purchase as spares but must coordinate this in advance.
Any returns authorized by TCF Sales after the 10 day period will be assessed a 20-25% restocking fee (depending on the item), or will be exchanged or repaired as applicable if within the products warranty period. If product is not within the applicable warranty period, TCF Sales will provide Customer with a quote to repair or replace as applicable.
Custom made goods and/or made-to-order goods cannot be returned for any reason. In the event of damage during shipment, the item or applicable component(s) will be replaced or fixed as quickly as possible, as best determined by TCF Sales. Please refer to your invoice for any special conditions.
PLEASE NOTE: Chocolate and other food products cannot be returned due to Health & Safety concerns but in the event of damages during shipping, please contact us for resolution.