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TCF Sales - Shipping

TCF Sales is very sensitive to transportation costs and committed to providing our customers with cost effective services.

Small goods ship FedEx ground F.O.B. Round Rock, TX or as designated by stock availability. Goods shipped on our account from our warehouse will receive our shipping discount and be accessed a small fee to cover applicable packaging.

Shipping rates online are estimated based on items and quantity selected, and may not be applicable to the shipment of non-stock polycarbonate molds or for orders delivering outside the Continental U.S. TCF Sales reserves the right to manually increase or decrease charges as necessary. Substantial shipping cost increases will be communicated in advance of shipment for your approval.

For orders over $75 and shipping inside the U.S., customers are welcome to provide their FedEx account number to ship 3rd party upon written request and approval. This fee can apply to standard shipments and also to freight shipments. 

Goods shipped to any area deemed residential or special delivery (such as mountain or rural areas), whether small goods or freight, will be accessed additional charges. If this is unknown at the time of order and TCF is charged additional fees after delivery, customer hereby assumes responsiblity of charges, payable within 5 business days, knowing that this is not under our control. Documentation of charges can be provided upon request. 

Polycarbonate chocolate molds not in stock at TCF Sales will ship direct from Belgium via U.P.S. Air. TCF Sales subsidizes this cost for our customers ordering a minimum of five (5) moulds. 

Shipments for goods delivering outside the U.S. will be sourced using various carriers to locate the best possible price. Prior to shipment, TCF will contact you to verify order details and provide shipping options and quoted fees for your approval. If taxes or duties are required by your country for your purchase, the coordination and cost of this will be your responsibility.

Large chocolate machinery and other equipment ships freight and requires a lift gate (and associate charge) if the customer does not have an onsite dock or fork lift. If this is not ordered in advance and so noted on the customer's invoice, the freight carrier can impose a 2nd delivery charge which will be passed to the customer. Additional fees for remote or residential areas will also will incur additional charges. If unknown prior to shipment and/or delivery, and TCF is charged, customer hereby agrees to accept charges, payable within 5 business days.  

Customers are welcome to manage their freight shipment and/or use a freight forwarder as desired, following completion of manufactured goods and payment in full. In this event, customers are solely responsible for shipment coordination and associated charges, including but not limited to Customs duties and taxes, port fees, etc. If your country requires Customs clearance and/or duties and taxes, the coordination and cost of this will be your responsibility.

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