Terms and Conditions
PAYMENT: Payment is required prior to shipment of goods. Most major credit cards are accepted, including Mastercard, Visa, Discover, and AMEX. Shipments outside the U.S. require payment prior to shipment via wire transfer. Please contact us for instructions. For hotels and other well established venues, Net terms may be available. You may contact us by telephone for qualification details and additional information. Payment for equipment orders over $4000 that are made-to-order require a 50% deposit at the time of order with remaining balance due prior to shipment.
INSPECT: Please review the Inspect clause noted on your invoice.
WARRANTY: All products are warranted against defects in material or workmanship, and duration of warranty may vary based on products ordered. Proof of purchase is required for warranty claims. Applicable shipping charges to be paid by the customer unless goods arrive with damage or with a workmanship issue that can be validated by TCF Sales. In this case, customer must report damage or workmanship issue within 5 days of documented receipt of goods.
RETURN: If for any reason you are not happy with your purchase, merchandise that is not made-to-order may be returned to us within 10 days of documented receipt of goods if in new and un-used condition for a full refund minus applicable shipping charges. Please contact TCF Sales for return instructions and to obtain a Return Authorization (RA) number. Returns are not accepted without prior approval and notation of an 'RA' number on the outside of the box. In the event the machine must be returned to the manufacturer, customer is responsible to clean the machine prior to shipment. If internal parts cannot be cleaned to the customer's satisfaction for regulatory shipping requirements, customer may remove parts and purchase as spares but must coordinate this in advance.
Any returns authorized by TCF Sales after the 10 day period will be assessed a 20% restocking fee, or will be exchanged or repaired as applicable if within the products warranty period. If product is not within the applicable warranty period, TCF Sales will provide Customer with a quote to repair or replace as applicable.
Custom made goods and/or made-to-order goods cannot be returned for any reason. In the event of damage during shipment, the item or applicable component(s) will be replaced or fixed as quickly as possible, as best determined by TCF Sales.
PLEASE NOTE: Chocolate and other food products cannot be returned due to Health & Safety concerns but in the event of damages during shipping, please contact us for resolution.